Legal documents

Contact

Trader details, contact channels and the addresses of the competent authorities.

Last revised: 28 July 2026

Company details have not been filled in yet. This document is published with “[TO BE FILLED IN]” markers and does not comply with Art. 4 of the Electronic Commerce Act until they are entered.

Write to us about anything — a question, a problem, a suggestion or a complaint. We reply to every message.

1. Trader details

Item	Value
Company name	[TO BE FILLED IN]
UIC	[TO BE FILLED IN]
VAT number	not VAT-registered
Registered seat and address of management	[ADDRESS TO BE FILLED IN]
Correspondence address	[TO BE FILLED IN]
Represented by	[TO BE FILLED IN]
Website	https://finora.bg

2. Contact channels

Topic	Contact
General questions and support	[TO BE FILLED IN]
Personal data and GDPR rights	[TO BE FILLED IN]
Complaints	[TO BE FILLED IN]
Phone	[TO BE FILLED IN]
Working hours	Monday – Friday, 9:00 – 18:00 (EET/EEST)

We answer enquiries within two working days, and formal complaints in writing within 14 days of receipt.

3. Competent authorities

If we have not been able to resolve your case, you may contact:

Commission for Consumer Protection (CPC)

Address: 4A Slaveykov Sq., floors 3, 4 and 6, Sofia 1000, Bulgaria
Phone: 0700 111 22
Email: info@kzp.bg
Website: https://kzp.bg
Competence: consumer disputes, unfair commercial practices, unfair contract terms.

Commission for Personal Data Protection (CPDP)

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Phone: +359 2 915 3518
Email: kzld@cpdp.bg
Website: https://www.cpdp.bg
Competence: personal data protection, GDPR complaints.

An alternative procedure before a conciliation commission at the CPC is also available. The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025.

4. Legal documents

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